The Alaya Collective
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Privacy Policy

This Privacy Policy applies to the The Alaya Collective website, its booking experience, and related hospitality management services operated on the Bolt Labs platform by TRIPPNTALE OUTDOOR ADVENTURES PRIVATE LIMITED. We respect your privacy and this policy explains how we collect, use, share, retain, delete, and protect information when you use our services.

Developer and Operator

This website is published on the Bolt Labs platform and operated by TRIPPNTALE OUTDOOR ADVENTURES PRIVATE LIMITED. References to we, us, or our in this policy mean the Bolt Labs service operated by TRIPPNTALE OUTDOOR ADVENTURES PRIVATE LIMITED, powering the The Alaya Collective collection website.

1. Information We Collect

We may collect guest booking information, contact details you share with us, payment transaction details, analytics events, support conversations, and technical data such as device, browser, IP address, and usage logs.

2. How We Use Information

  • To operate this collection website and booking experience
  • To process direct bookings, payments, alerts, and invoices
  • To send booking confirmations and service-related notifications
  • To provide support and respond to your requests
  • To improve product reliability, security, and performance

3. Payments and Third-Party Services

Payments may be handled through third-party payment gateway providers. We use third-party infrastructure, analytics, messaging, and communication services only as needed to run and improve this website and our services.

4. Data Sharing

We do not sell your personal information. We may share information with service providers, payment partners, messaging providers, legal authorities, or your authorized team members where required to provide the service or comply with law.

5. Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, or loss. No internet-based service can be guaranteed to be completely secure.

6. Data Retention and Deletion

We retain personal data for as long as needed to provide our services, maintain business and payment records, resolve support requests, prevent fraud, meet legal or accounting obligations, and protect service security. You may request deletion of your account or personal data, and we will delete or anonymize eligible data unless retention is required for legitimate legal, security, fraud-prevention, accounting, or service-continuity reasons.

7. Your Choices

You may request access, correction, or deletion of personal data where applicable. Some information may be retained where required for legal, accounting, fraud prevention, or service continuity reasons.

8. Contact

For privacy questions or data requests related to The Alaya Collective or our services, contact Bolt Labs Platform / TRIPPNTALE OUTDOOR ADVENTURES PRIVATE LIMITED at [email protected] or WhatsApp/call +91 7248727279.